InfoShare

Terms and Condition

InfoShare Terms & Conditions

This agreement is between you, the subscriber and InfoShare, the service provider.

InfoShare provides SharePoint hosting and dedicated SharePoint hosting. InfoShare reserves the right to suspend or cancel
any client's access to any portion or all of InfoShare services, when InfoShare deems that the account has been used
inappropriately. InfoShare reserves the right to refuse service and/or access to its servers to anyone.

Maximum Uptime Network Guarantee
Shared Hosting - 99.995% guaranteed uptime.
Dedicated Hosting - 99.995% guaranteed uptime.
See Service Level Agreement (SLA) for more details.

DOMAIN NAMES
Domain Name Registration - Changes by Client
Clients opting to update their own domain name registration information (DNS servers and contacts) are strongly encouraged
to make InfoShare the technical contact. Doing so may help avoid domain hijacking or service interruption due to domain
expiration problems.

Domain Name Renewals
For clients in good standing whose domain name is going to expire, InfoShare will automatically bill their credit card and
renew the domain name approximately 30 days prior to expiration. If the client does not want InfoShare to renew it, clients
need to inform InfoShare more than 30 days before the expiration date of their domain name registration. InfoShare will
renew the domain name for the same number of years as originally registered by the client. The domain name registration
fees will coincide with those advertised by InfoShare at the time of renewal.

FREE TRIAL
Free Trial Offer
The InfoShare free trial period is for 30 days. After 30 days, the free trial will automatically be converted to a regular
monthly subscription. There is no minimum term of service. If you do not wish to continue with the service, you must cancel
within the 30 day trial period.

Payment Policy
• All services are billed on a monthly basis and are prepaid.
• InfoShare accepts the following credit cards:
Visa, Mastercard, Discover and American Express.
• Additional methods of payment:
Direct debit, personal check, company check and wire transfer
• Service is activated only after receipt of payment.
• All monetary transactions will occur in US Dollars.
• Payment is due on the hosting plan's anniversary date.

Additional Services
Additional services can be added at any time. When a service is added, the client is assessed charges for the month and
every upcoming month until the end of their billing cycle.

Renewal and Billing Schedule
All accounts will be automatically billed on their renewal (anniversary) date unless cancellation is received from subscriber.
Credit cards are charged at the beginning of the new billing cycle. Check payment must be received prior to the end of the
billing cycle. If check payment is not received, the account will be suspended. There is no grace period for check payment.

Credit Card Failures
In the event of any credit card failure, a notice will be sent to the billing contact via email. If the credit card continues to
fail and alternate payment is not obtained, the account will be suspended.

Returned Checks and Insufficient Direct Debit (ACH) Funds
Non-sufficient fund checks and direct debit (ACH) will results in a a fifty dollar processing fee to the client. A credit card is
required on file for redundancy purposes for those selecting direct debit (ACH) for payment. If the ACH system has a problem,
your credit card will be billed to prevent service interruption due to lack of payment.

Account Reactivation
If an account was cancelled due to client request or billing issues and the client desires to reactivate the account, a non-
refundable reactivation fee of twenty-five dollars will be required prior to account reactivation. Accounts are reactivated
after all outstanding charges are paid, including outstanding hosting charges and NSF checks processing fees if applicable.
If an account was cancelled due to policy violation, InfoShare will not reactivate the account.

REFUNDS
Refund Policy
• Setup fees are non-refundable.
• Domain name registration is non-refundable.
• Purchased SSL certificates are non-refundable.
• If InfoShare terminates an account due to policy violations, no refund.

CANCELLATION
Cancellation Policy
Customers may cancel service at any time. Account cancellations may be made at 614-313-4542 or email to
billing@myinfoshare.net. Cancellation request must contain your domain name or account number and reason for
cancellation. If the client requests cancellation, their account will be terminated at a customer specified date or
immediately (default).

Upon cancellation, your data located on InfoShare’s servers may no longer be available. It is the end-user’s responsibility to
retrieve this data prior to the request for cancellation of the service. InfoShare cannot guarantee retrieval of data once an
account is cancelled.

VIOLATION
Policy Violation
InfoShare has the right to terminate or refuse service to anyone and reserves the right to immediately discontinue service to
anyone violating its policies. If an account is terminated for a policy violation there will be no refund. The policy violator
may be assessed a five hundred dollar clean up fee. InfoShare reserves the right to delete the policy violating SharePoint
site content without notice.

InfoShare prohibits sites engaged in:
Illegal activities including but not limited to storing and/or distributing illegal copies of copyrighted software, warez sites,
violations of copyrights and trademarks, violations of U.S. laws, selling and/or distributing illegal contraband.

Adult content
The determination of what is "adult content" and prohibited shall be solely made by InfoShare.

Gambling content
The determination of what is "gambling content" and prohibited shall be solely made by InfoShare.

Internet abuse
Including but not limited to spamming - mass unsolicited Emailing, distribution of mass emailing programs, cross-posting
messages to large number of usenet groups, posting obscene or inflammatory messages, threatening other Internet users,
mail bombing Internet users, running packet sniffers or port scanners, and spamming or verbally abusing support staff.
Spammers may be charged up to $5000 for cleanup fees and may face criminal prosecution.

Spamming
Sending spam (unsolicited electronic mail) through the InfoShare system is not permitted and will not be tolerated.
InfoShare defines spam as "the sending of bulk e-mails or the sending of e-mail to users that have not explicitly asked to
receive the sender's message." InfoShare will not be held responsible if your domain name is blocked by internet service
providers (ISPs) for sending spam/bulk e-mails.   We reserve the right to suspend or cancel InfoShare accounts that send bulk
or unwanted junk mail (spam). InfoShare reserves the right to limit the number of outgoing recipients of an individual email
message to one hundred (100).

Systems abuse
Including but not limited to use of excessive CPU resources, use of excessive disk space, use of excessive email storage
space, hacking our systems, redirects/masking or non-InfoShare DNS service without express permission of InfoShare,
installing continuously running programs, such as IRC bots, and reselling CGI scripts.

Databases
Clients who have uploaded database(s) to the Web server, and whose hosting plan does not support database(s), will be
notified via email. Client will have 5 business days to remove database(s) or be automatically moved to the appropriate plan
meeting the client's quota needs.

Reselling Hosting Services and Hosting Multiple Sites
Reselling hosting services or hosting multiple web sites without the express permission of InfoShare is strictly prohibited.
Using DNS techniques such as redirects, masks, forwards, etc... to direct top/2nd/3rd level domains, sub domains, IP’s inside
or outside the InfoShare network, to any folder, subfolder, sub web or content outside the root of the domain on record, is
prohibited. Sub webs within SharePoint sites not related to the site (for example, another company) are expressly
prohibited. Each unique SharePoint site must have its own hosting plan.

SUPPORT
Technical Support Parameters
Free Technical Support is provided via phone, 24/7 online help desk, and email for all paying customers. Technical
support emails will be answered within 1 business day. Most support issues are resolved the same day reported. Billing
inquiries will be answered within one business day. Client agrees not to spam or abuse support.

Our Technical Support representatives are always willing to diagnose issues related to server connectivity, user ID and
passwords. Diagnosing or correcting issues with unsupported third-party software or scripts is beyond the scope of free support.

If you are experiencing problems that are a result of third-party software applications, we recommend that you either contact
the manufacturer directly, or contact one of our Consulting Service representatives, who are billed out at a reasonable
hourly rate. Instead of calling, you may prefer to email support@myinfoshare.net and have one of our representatives
contact you.

Technical Support Expectations
In order that you may be better able to plan the implementation of your Shared or Dedicated Hosting account, here are
examples of support issues:

• Domain Name Registration
• SSL Certificate Request
• Plan Changes-Upgrades or Downgrades
• Account Cancellations

System Updates
The client understands that system updates occur in real-time and as queued batch processes. For example, account
passwords are currently updated as queued batch processes; therefore the update does not occur in the system
instantaneously. InfoShare reserves the right to modify the processing times at any time without notice. If a client or
InfoShare support personnel (when authorized by client) makes any modifications to a hosting account, the client is
responsible to make sure these updates have occurred in our system.

Security and Reliability
Network
The security and reliability of the InfoShare network and services is our highest priority. InfoShare works to maintain a fast,
secure network and offer easy, hassle-free services. However, there are times when we cannot guarantee 99.995% reliability:
• Internet Congestion
• Automatic System Updates
• Terrorist Attack
• Acts of God
• Virus/Worm/Denial of Service

You specifically agree that InfoShare cannot be held liable for any missing data, corrupted data, and incorrect transmission
of data, failure to provide service, delay of service provision or anything in any way connected to the InfoShare service in
excess of the cost of service provided. Cumulative liability of InfoShare to a customer shall not exceed the total monthly
service fee of the immediate prior one month of service.

Transmission of Data
You agree that InfoShare is not responsible for any unauthorized access or modification of your data stored by or transmitted
via the InfoShare services. You also agree that InfoShare is not responsible or liable for any content sent using, or received
from, the InfoShare services including that which may be illegal, obscene, defamatory, threatening or that may violate any
trademark or copyright.

Virus Policy
The InfoShare service provides virus protection against incoming email viruses sent to your InfoShare addresses. All
incoming messages to your InfoShare domain are scanned. It is our policy to delete affected attachments prior to delivery to
your InfoShare mailbox. InfoShare virus protection uses the latest technologies to help ensure your protection. Our server
software (virus patterns) is updated nightly. Virus protection is an ongoing process and it’s impossible to protect against 100%
of the virus threats and unfortunately we cannot be held responsible for new viruses that are not detected by our scanning
software. End-users are responsible for protecting their computers and ensuring they are virus-free. We recommend that each
end-user run a local anti-virus software package on their PC for additional protection. InfoShare will not be held responsible
if your domain name is blocked by internet service providers (ISPs) for sending virus-infected emails. Most viruses are
transmitted by email, but not all. If your email software is connected to another email service other than InfoShare, it is
possible that virus-infected email could be pulled into your InfoShare account from another service.   InfoShare cannot be
held responsible for virus-infected email originally sent to email services outside of InfoShare.

Passwords
It is the end-user’s responsibility to keep his/her password confidential, and to change the password on a regular basis.
InfoShare is not responsible for any data losses or security issues due to stolen passwords. InfoShare recommends that you
use passwords that contain numbers and symbols in order to prevent unauthorized users from guessing commonly-used
choices (i.e. “12345”, “password”, etc.). InfoShare support does not have access to viewing existing passwords. For security
reasons, InfoShare support can only reset passwords.

Mailbox
Each mailbox has a storage capacity or limit.   This is done to protect your account and others from potentially large
volumes of email sent to a single address that could disable or halt the email system server. Additional storage can be
purchased by emailing or calling the Sales Team. It is the end-user’s responsibility to ensure that his/her mailbox does not
reach capacity. InfoShare is not responsible for email lost due to full mailboxes.

BACKUP
Web Site Content
The client is responsible for keeping a copy of their most current web site files or email as backup on a remote system (not on
InfoShare servers). InfoShare is not responsible for any lost files, information, or data.

Backup and Restore
Should any data need to be recovered from InfoShare’s backup, there will be a nominal charge. InfoShare does not
guarantee to possess the most current copy of a client's website or email.

Hosted SharePoint Disaster Recovery Backups
InfoShare conducts nightly disaster recovery backups where we backup each SharePoint store every night. This is the
industry standard method of backing up hosted SharePoint services data. A SharePoint store is the SharePoint database that
contains numerous SharePoint sites. This protects the customer in the event InfoShare suffers a system failure or other event
that requires the recovery of an entire store. If a customer needs a specific SharePoint site recovered due to no fault of
InfoShare, we may charge a service fee for this recovery service. Due to the nature of this backup technology, our engineers
are not able to restore data from an individual SharePoint site.   Customers who need the ability to restore individual user
data from a backup should consider the File Level Backup service.

OVERAGES
Plan Overages
Clients exceeding their monthly hard disk space usage or transfer quota will be notified via email and will have 2 options. 1)
Pay the overage
2) Move to the next highest hosting plan meeting their current quota demands. If client does not respond within 5 business
days of notice, the second option will be exercised on their behalf.

FOREIGN
Orders from Clients in Foreign Countries
InfoShare welcomes orders from any country. All payments are in US Dollars. Any ordered products or services cannot be
started until full payment has been received and cleared by an InfoShare bank.

LEGAL
License to InfoShare
Customer hereby grants to InfoShare a non-exclusive, royalty-free, worldwide right and license during the Term to do the
following to the extent necessary in the performance of Services under the Order: digitize, convert, install, upload, select,
order, arrange, compile, combine, synchronize, use, reproduce, store, process, retrieve, transmit, distribute, publish, publicly
display, publicly perform and hyperlink the Customer Content; and make archival or back-up copies of the Customer Content
and the Customer Web site. Except for the rights expressly granted above, InfoShare is not acquiring any right, title or interest
in or to the Customer Content, all of which shall remain solely with Customer.

Marketing
Customer agrees that during the term of this Agreement InfoShare may publicly refer to Customer, orally and in writing, as a
customer of InfoShare. Any other public reference to Customer by InfoShare requires the written consent of Customer.

Intellectual Property
InfoShare hereby grants to Customer a non-exclusive, non-transferable, royalty-free license, exercisable solely during the
term of this Agreement, to use applicable InfoShare Technology solely for the purpose of accessing and using the Services.
Customer may not use the InfoShare Technology for any purpose other than accessing and using the Services. Except for
the rights expressly granted above, this Agreement does not transfer from InfoShare to Customer any InfoShare Technology,
and all rights, titles and interests in and to the InfoShare Technology shall remain solely with InfoShare. Customer shall not,
directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade
secrets from any of the InfoShare Technology.

InfoShare trademarks, service marks, logos, other names and marks, and related product and service names, design marks
and slogans are the sole and exclusive property of InfoShare. Customer may not use any of the foregoing in any advertising,
publicity or in any other commercial manner without the prior written consent of InfoShare. InfoShare shall maintain and
control ownership of all Internet protocol numbers and addresses that may be assigned by InfoShare to Customer. InfoShare
may, in its sole discretion, change or remove any and all such Internet protocol numbers and addresses.

Any feedback, data, answers, questions, comments, suggestions, ideas or the like which Customer sends to InfoShare relating
to the Services will be treated as being non-confidential and non-proprietary. InfoShare may use, disclose or publish any
ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever.

Indemnification
Client agrees to defend, indemnify and hold harmless InfoShare against any liabilities arising out of defective products sold
to customers from InfoShare servers, personal injury or property damage caused by products or services sold or distributed
from InfoShare servers, any material that infringes or allegedly infringes on the rights of a third party available from InfoShare
servers, and any material that libels or allegedly libels a third party available from InfoShare servers.

Disclaimer
InfoShare is not responsible for any damages to any client's business. InfoShare makes no warranties or guarantees of any
kind, expressed or implied for services that we provide. Use of InfoShare Internet services is at the client's sole risk. InfoShare
services are provided on an "as is, as available" basis. InfoShare does not guarantee that our services will be uninterrupted
or error free. InfoShare will provide every effort in good faith to ensure that its services are available to as many Internet users
as possible with minimal service interruptions. In no circumstance will InfoShare be liable for any claims resulting from the
use or inability to use InfoShare’s services - including, but not limited to, service interruptions, client errors, Internet
connectivity problems, miscommunications, unauthorized access to InfoShare servers, DNS caching, Internet bandwidth
congestion, power failures, vandalism, and natural disasters. InfoShare reserves the right to revise our policies at any time.

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