InfoShare
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Service Level Agreement for InfoShare
Because availability is paramount to your mission-critical hosting environment, our Service Level Agreement (SLA) is
designed to protect customers against unscheduled outages. Only a specialist can offer the most uncompromising SLA in the
hosting industry, guaranteeing maximum uptime. The SLA provides unsurpassed levels of availability with correspondingly
aggressive penalties for failure to comply with the SLA.
Maximum Uptime Network
InfoShare guarantees to provide each customer with 99.995% uptime. "Uptime" and "Downtime" is recorded and calculated
on a monthly basis. This does not include scheduled downtime for weekly server/network maintenance (usually less than 10
minutes total and usually scheduled for Sundays, midnight CST). This also does not include end-user internet connection
issues or general internet congestion.
What InfoShare supports on SharePoint – the following areas are covered under the InfoShare SharePoint support policy:
• Connecting to SharePoint–Instructing the end-user how to log into SharePoint.
• InfoShare will support SharePoint Designer for a nominal fee.
• Creation of SharePoint sub-sites and users
• Installation of Templates provided by Microsoft
What InfoShare does not specifically support on SharePoint Hosting– the following areas are handled on a “best efforts” basis
as a courtesy to our customers:
• InfoShare does not support SharePoint Designer.
• Training on the use of SharePoint and Microsoft Office features.
• Use of Microsoft provided Templates
• Use of Microsoft Office
• Use of SharePoint services on a Macintosh or non-Windows computer
• Migrating data from previous SharePoint sites
Because availability is paramount to your mission-critical hosting environment, our Service Level Agreement (SLA) is
designed to protect customers against unscheduled outages. Only a specialist can offer the most uncompromising SLA in the
hosting industry, guaranteeing maximum uptime. The SLA provides unsurpassed levels of availability with correspondingly
aggressive penalties for failure to comply with the SLA.
Maximum Uptime Network
InfoShare guarantees to provide each customer with 99.995% uptime. "Uptime" and "Downtime" is recorded and calculated
on a monthly basis. This does not include scheduled downtime for weekly server/network maintenance (usually less than 10
minutes total and usually scheduled for Sundays, midnight CST). This also does not include end-user internet connection
issues or general internet congestion.
What InfoShare supports on SharePoint – the following areas are covered under the InfoShare SharePoint support policy:
• Connecting to SharePoint–Instructing the end-user how to log into SharePoint.
• InfoShare will support SharePoint Designer for a nominal fee.
• Creation of SharePoint sub-sites and users
• Installation of Templates provided by Microsoft
What InfoShare does not specifically support on SharePoint Hosting– the following areas are handled on a “best efforts” basis
as a courtesy to our customers:
• InfoShare does not support SharePoint Designer.
• Training on the use of SharePoint and Microsoft Office features.
• Use of Microsoft provided Templates
• Use of Microsoft Office
• Use of SharePoint services on a Macintosh or non-Windows computer
• Migrating data from previous SharePoint sites
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Copyright © 2007 InfoShare. 1900 Polaris Parkway, Suite 450 Columbus, OH 43240 All Rights Reserved. Terms and Conditions. Service Level Agreement. Guarantee. Contact Us: - Voice: 614-313-4542 - E-Mail: sales@myinfoshare.net | SharePoint Hosting | MOSS Hosting | InfoPath | Solutions | | About | Contact | Location | Services | Data Center | Support | Training | Sitemap |